Isingeniso Sokuphathwa Kwezinsiza Zabasebenzi
Imboni yezokundiza ingenye edinga ukunemba, ukubambisana, nokuxhumana okusebenzayo kuwo wonke amazinga. Enye yezinto ezibalulekile eziqinisekisa ukusebenza kahle endizeni iCrew Resource Management (CRM). I-CRM iyisethi yezinqubo zokuqeqesha ezenzelwe ukuthuthukisa ukuphepha embonini yezokundiza. Igxile ekuxhumaneni kwabantu, ubuholi, kanye nokwenziwa kwezinqumo eqenjini lendiza. Kungumqondo owasuka ekuboneni ukuthi iphutha lomuntu liyimbangela ebaluleke kakhulu yezingozi kunokwehluleka komshini.
I-CRM iyingxenye ebalulekile yokusebenza kwendiza njengoba igcizelela indima yezinto ezithinta abantu ekusebenzeni kahle kwendiza. Ibona amandla ephutha kunoma yimuphi umsebenzi womuntu futhi ikhuthaze indawo evumela ukutholwa nokulungiswa kwamaphutha ngaphambi kokuba abe yinhlekelele. Inhloso ukukhulisa ukusetshenziswa kwazo zonke izinsiza ezikhona ukuze kuqinisekiswe ukuphepha nokusebenza kahle ekusebenzeni kwendiza.
Ukubaluleka kwe-CRM embonini yezindiza ngeke kugcizelelwe. Kusukela ku-cockpit kuya kumbhoshongo wokulawula, umuntu ngamunye eqenjini elisebenza ngendiza udlala indima ebalulekile. I-CRM ephumelelayo iqinisekisa ukuthi lezi zindima zenziwa ngezinga eliphezulu lokufaneleka, okuholela ekuthuthukisweni kokuphepha kwendiza nokusebenza kahle.
Ukubaluleka Kokuphathwa Kwensiza Yabasebenzi Ekusebenzeni Kwendiza
Emkhakheni wemisebenzi yendiza, ukubaluleka Kokuphathwa Kwezinsiza Zabasebenzi akusoze kwagcizelelwa ngokweqile. Okokuqala nje, i-CRM ibalulekile ekuthuthukiseni ukuxhumana phakathi kwabasebenzi basendizeni. Ezimweni eziphakeme njengendiza, ukuxhumana okucacile, okufushane, nokuphumelelayo kubalulekile. Noma yikuphi ukungakhulumisani kahle noma ukungaqondi kahle kungaholela emaphutheni amakhulu angase abeke engcupheni ukuphepha kwendiza.
Ngaphezu kwalokho, i-CRM ikhuthaza ukusebenzisana nokusebenzisana phakathi kwezisebenzi zasendizeni. Akwanele ukuthi izisebenzi zendiza zibe nekhono ngabanye; kumele futhi bakwazi ukusebenza ngempumelelo njengeqembu. Ukuqeqeshwa kwe-CRM kuhlomisa amalungu eqembu ngamakhono okubambisana nokusebenzisana, okuqinisekisa ukuthi ithimba lonke lisebenza kahle kakhulu kunesamba sezingxenye zalo.
Okokugcina, i-CRM ikhuthaza ukuthathwa kwezinqumo okusebenzayo. Izisebenzi zasendizeni ngokuvamile kufanele zenze izinqumo ezisheshayo ngaphansi kwengcindezi. Ukuqeqeshwa kwe-CRM kubanikeza amathuluzi okwenza lezi zinqumo ngendlela efanele futhi enembile, okunciphisa ubungozi bephutha. Ifundisa amalungu eqembu ukuhlola izimo ngokunembile, acabangele zonke izinketho ezitholakalayo, futhi akhethe inkambo engcono kakhulu yokwenza.
I-Evolution of Crew Resource Management
Umqondo weCrew Resource Management usuguquke kakhulu kusukela ekuqaleni kwawo-1970s. Ekuqaleni, i-CRM yayigxile kakhulu kubasebenzi basedekhini lendiza. Kodwa-ke, ngokuhamba kwesikhathi, ububanzi be-CRM buye banda ukuze bafake bonke abasebenzi abathintekayo emisebenzini yendiza, okuhlanganisa izilawuli zethrafikhi yasemoyeni kanye nezisebenzi zokunakekela.
Iminyaka yokuqala ye-CRM yabona kugxilwe ekuthuthukiseni ukuxhumana phakathi kwabantu kanye nokwenziwa kwezinqumo phakathi kwezisebenzi zasendizeni. Nokho, njengoba lo mqondo uthuthuka, waqala ukuhlanganisa ezinye izici zokuziphatha komuntu, njengokulawula ukucindezeleka nokukhathala. Ukuphindwaphindwa kwamanje kwe-CRM kufaka phakathi uhla olubanzi lwezinto ezithinta abantu, okuhlanganisa izinsiza zokuqonda kanye nezomuntu siqu.
Ukuvela kwe-CRM kuphinde kwabona uguquko ukusuka endleleni esebenzayo ukuya kweyokushesha. Ekuqaleni, ukuqeqeshwa kwe-CRM kwakugxile kakhulu ekuphenduleni amaphutha ngemva kokwenzeka. Nokho, i-CRM yesimanje igcizelela ukuvinjelwa kwamaphutha ngokuphromotha indawo ekhuthaza ukutholwa kwamaphutha nokulungiswa.
Izimiso Ezisemqoka Zokuphathwa Kwezinsiza Zabasebenzi
Ukuphathwa Kwezinsiza Zabasebenzi isekelwe ezimisweni ezimbalwa ezibalulekile eziqondisa ukuqaliswa kwayo ekusebenzeni kwendiza. Okokuqala phakathi kwalokhu umgomo wokuqwashisa ngokwabelana ngezimo. Lo mgomo ugcizelela ukubaluleka kokuthi ilungu ngalinye leqembu lendiza liqonde isimo samanje sendiza, okuhlanganisa noma yiziphi izingozi ezingaba khona noma izinkinga ezingase ziphakame.
Omunye umgomo obalulekile we-CRM ukubaluleka kokuxhumana okucacile nokusebenzayo. Lokhu akubandakanyi ukukhulumisana ngamazwi kuphela kodwa nezimpawu ezingasho lutho kanye nokuxhumana okubhaliwe. Ukuqeqeshwa kwe-CRM kugcizelela isidingo sokuthi konke ukuxhumana kucace, kufinyeleleke, futhi kucace.
Umgomo wesithathu we-CRM umqondo wobuholi nokulandela. Eqenjini lendiza, umshayeli wendiza uvamise ukuba ngumholi, bonke abanye njengabalandeli. Kodwa-ke, i-CRM iyabona ukuthi ubuholi bungakwazi futhi kufanele bushintshe kuye ngesimo. Kwezinye izimo, elinye ilungu leqembu lingase libe nolwazi olufanele noma isipiliyoni futhi kufanele lithathe indima yobuholi.
Ukusebenzisa Ukuphathwa Kwensiza Yabasebenzi Ekusebenzeni Kwendiza
Ukusebenzisa i-CRM ekusebenzeni kwendiza kudinga indlela ehlelekile. Isinyathelo sokuqala siwukwenza ukuhlolwa kwezidingo ukuze kutholakale izindawo ezithile lapho ukuqeqeshwa kwe-CRM kungase kuzuzise khona. Lokhu kungabandakanya izindawo ezifana nokuxhumana, ukwenza izinqumo, noma ukusebenzisana.
Uma lezi zindawo sezihlonziwe, kungasungulwa uhlelo lokuqeqesha lwe-CRM. Lolu hlelo kufanele lwenzelwe ukubhekana nezidingo ezithile ezihlonzwe ekuhlolweni. Kufanele futhi ihambisane nengqikithi ethile yokusebenza kwendiza, okuhlanganisa izindima nezibopho zamalungu eqembu.
Isinyathelo esilandelayo ukusebenzisa uhlelo lokuqeqesha lwe-CRM. Lokhu kufanele kwenziwe ngendlela ehlelekile nehlelekile, ngokuhlolwa okuvamile ukuze kuhlolwe inqubekelaphambili. Kubalulekile ukukhumbula ukuthi i-CRM akuyona ukuqeqeshwa kwesikhathi esisodwa kodwa inqubo eqhubekayo. Ngakho-ke, uhlelo lokuqeqesha kufanele lubandakanye izifundo zokuvuselela kabusha eziqhubekayo nokuhlola ukuze kuqinisekiswe ukuthi imigomo ye-CRM isetshenziswa ngempumelelo ekusebenzeni kwendiza.
Izinselelo Ekuphathweni Kwezinsiza Zabasebenzi
Nakuba i-CRM iyingxenye ebalulekile yokusebenza kwendiza, ukuyisebenzisa kunezinselele. Enye yezinselelo eziyinhloko ukumelana noshintsho. I-CRM ivamise ukudinga ukushintshwa kwesiko lenhlangano, futhi lokhu kungahlangatshezwana nokumelana nabaphathi namalungu eqembu.
Enye inselele isidingo sokuqeqeshwa nokuhlolwa okuqhubekayo. I-CRM ayikona ukuqeqeshwa kwesikhathi esisodwa kodwa inqubo eqhubekayo edinga ukuzibophezela okuqhubekayo kubo bobabili abaphathi nabasebenzi basendizeni. Lokhu kungaba ukutshalwa kwezimali okubalulekile ngokwesikhathi nezinsiza.
Okokugcina, kunenselelo yokulinganisa ukusebenza kwe-CRM. Ngokungafani namakhono obuchwepheshe, amakhono afundwe ekuqeqeshweni kwe-CRM avame ukuba nzima ukuwalinganisa. Ngakho-ke, kungaba inselele ukukala umthelela we-CRM ekuphepheni nasekusebenzeni kahle endizeni.
Izinhlelo Zokuqeqesha Zokuphathwa Kwezinsiza Zabasebenzi
Izinhlelo zokuqeqesha Zokuphathwa Kwezinsiza Zabasebenzi zidlala indima ebalulekile ekusetshenzisweni ngempumelelo kwezimiso ze-CRM ekusebenzeni kwendiza. Lezi zinhlelo ngokuvamile zihlanganisa amamojula okuxhumana, ukusebenzisana, ukwenza izinqumo, nokuqwashisa ngezimo, phakathi kokunye.
Ngokungeziwe ekuqeqesheni okusekelwe ekilasini, izinhlelo eziningi zokuqeqesha ze-CRM nazo zihlanganisa ukuqeqeshwa kwesilingisi. Lokhu kuvumela amalungu eqembu lendiza ukuthi asebenzise imiqondo efundwe ekilasini endaweni elawulwayo. Iphinde inikeze ithuba lokuthi amalungu eqembu athole impendulo mayelana nokusebenza kwawo nokwenza ngcono.
Ngaphezu kwalokho, izinhlelo eziningi zokuqeqesha ze-CRM nazo zihlanganisa ingxenye yokuhlola. Lokhu kuvumela ukuhlolwa kokusetshenziswa kwabasebenzi kwezimiso ze-CRM emisebenzini yendiza yomhlaba wangempela. Imiphumela yalokhu kuhlola ingasetshenziswa ukuhlonza izindawo okufanele zenziwe ngcono futhi iqondise imizamo yokuqeqesha yesikhathi esizayo.
Ikusasa Lokuphathwa Kwezinsiza Zabasebenzi
Uma sibheka phambili, ikusasa leCrew Resource Management liyathembisa. Njengoba imboni yezokundiza iqhubeka nokuvela, kanjalo nomqondo we-CRM uzoba njalo. Kukhona ukuqashelwa okwandayo kokubaluleka kwezinto ezithinta abantu ekuphepheni nasekusebenzeni kahle endizeni, futhi lokhu kungenzeka kuqhubeke nokugqugquzela ukuthuthukiswa kwe-CRM.
Indawo eyodwa lapho i-CRM kulindeleke ukuthi idlale indima ebaluleke kakhulu isekuhlanganisweni kobuchwepheshe obusha ekusebenzeni kwendiza. Njengoba izindiza zithuthuka kakhulu kwezobuchwepheshe, isidingo se-CRM esebenzayo sizokhula kuphela. Amalungu eqembu azodinga ukuthi akwazi ukuphatha ngempumelelo lobu buchwepheshe obusha, futhi i-CRM izodlala indima ebalulekile kulokhu.
Ngaphezu kwalokho, kungenzeka futhi kube nokugxila okwengeziwe endimeni ye-CRM ekulawuleni ingcindezi nokukhathala ekusebenzeni kwendiza. Njengoba izimfuno zabasebenzi basendizeni ziqhubeka nokwanda, ukubaluleka kokulawula ukucindezeleka nokukhathala kuzoba okubaluleke kakhulu.
Isiphetho
I-Crew Resource Management yingxenye ebalulekile yokusebenza kwendiza. Kusukela ekuthuthukiseni ukuxhumana nokusebenza kwethimba kuya ekuthuthukiseni ukwenza izinqumo okuphumelelayo, i-CRM idlala indima ebalulekile ekuqinisekiseni ukuphepha nokusebenza kahle endizeni. Nakuba ukuqaliswa kwe-CRM kungenazinselele, izinzuzo ezinikezayo ziyenza ibe ithuluzi elibalulekile embonini yezokundiza. Njengoba imboni iqhubeka nokuvela, kanjalo nomqondo we-CRM, uqinisekisa ukuthi uhlala ufanelekile futhi usebenza ngempumelelo lapho kubhekwa izimfuno eziguqukayo nobuchwepheshe.
Vula imfihlo yezindiza ezingenamthungo e-Florida Flyers Flight Academy! Ngena ku-Crew Resource Management (CRM) - isiguquli somdlalo wokugcina ekuphepheni kwezindiza. Khulisa ukuxhumana, ukusebenzisana, kanye nokwenza izinqumo ngokushesha ukuze ukhuphukele phezulu. Ngena ebhodini nge-CRM futhi senze ukundiza kube bushelelezi, ndawonye! Sijoyine uhambo lwekhono nokuphepha esibhakabhakeni!
Xhumana nathi noma shayela i-Florida Flyers Team ku +1 904 209 3510 ukuze ube umshayeli wendiza ophumelele oqinisekisiwe.
