Nhanganyaya kune Crew Resource Management
Indasitiri yezvendege ndeimwe inoda kunyatsojeka, kurongeka, uye kutaurirana kunoshanda pamatanho ese. Chimwe chezvinhu zvakakosha chinoita kuti zviite zvakanaka mukubhururuka iCrew Resource Management (CRM). CRM seti yematanho ekudzidzisa akagadzirwa kuti avandudze kuchengetedzwa muindasitiri yekubhururuka. Inotarisa pakutaurirana kwevanhu, hutungamiriri, uye kuita sarudzo muchikwata chendege. Ipfungwa yakabva mukuziva kuti kukanganisa kwevanhu ndicho chikonzero chakakosha chetsaona pane kutadza kwemuchina.
CRM chinhu chakakosha chekushanda kwendege sezvo ichisimbisa basa revanhu mukufamba zvakanaka kwendege. Inoona mukana wekukanganisa mune chero chiitiko chevanhu uye inosimudzira nharaunda inobvumira kuona uye kugadzirisa zvikanganiso zvisati zvave njodzi. Chinangwa ndechekuwedzera kushandiswa kwezvinhu zvose zviripo kuti zvive nechokwadi chekuchengeteka uye kubudirira mumabasa ekubhururuka.
Kukosha kweCRM muindasitiri yezvekubhururuka hakugone kuwedzeredzwa. Kubva paimba yekufambisa kuenda kunhare yekudzora, munhu wega wega ari muchikwata chebasa rendege anoita basa rakakosha. Inoshanda CRM inova nechokwadi chekuti mabasa aya anoitwa nehupamhi hwehunyanzvi, zvichitungamira kune kuchengetedzwa kwendege nekubudirira.
Kukosha kweCrew Resource Management muKushanda Kwendege
Munzvimbo yekushanda kwendege, kukosha kweCrew Resource Management hakugone kusimbiswa. Kutanga, CRM yakakosha mukusimudzira kutaurirana pakati pevashandi vendege. Munzvimbo yepamusoro-soro senge ndege, yakajeka, yakapfupika, uye inobudirira kutaurirana kunokosha. Chero kutadza kutaurirana kana kusanzwisisana kunogona kukonzera kukanganisa kwakanyanya kunogona kukanganisa kuchengetedzwa kwendege.
Zvakare, CRM inokurudzira kushanda pamwe nekubatana pakati pevashandi vendege. Hazvina kukwana kuti vashandi vendege vave vanokwanisa vega; vanofanirawo kukwanisa kushanda zvakanaka seboka. Kudzidziswa kweCRM kunoshongedza nhengo dzechikwata nehunyanzvi hwekushandira pamwe nekubatana, kuve nechokwadi chekuti timu yese inoshanda nemazvo kupfuura huwandu hwezvikamu zvayo.
Chekupedzisira, CRM inokurudzira kuita sarudzo kunoshanda. Vashandi vomundege kazhinji kazhinji vanofanira kuita zvisarudzo zvokukurumidzira mukudzvinyirirwa. Kudzidziswa kweCRM kunovapa maturusi ekuita sarudzo idzi nemazvo uye nemazvo, kuderedza njodzi yekukanganisa. Inodzidzisa nhengo dzevashandi kuongorora mamiriro ezvinhu nenzira kwayo, kufunga nezvese zvingasarudzwa zviripo, uye kusarudza nzira yakanaka yekuita.
Iko Evolution yeCrew Resource Management
Pfungwa yeCrew Resource Management yakashanduka zvakanyanya kubva payakavambwa mukupera kwema1970. Pakutanga, CRM yainyanya kutarisa kune vashandi vendege. Zvisinei, nekufamba kwenguva, chiyero cheCRM chakawedzera kuti chibatanidze vashandi vose vanobatanidzwa mukushanda kwendege, kusanganisira vatongi vemigwagwa yemhepo uye vashandi vekugadzirisa.
Makore ekutanga eCRM akaona tarisiro yekuvandudza kutaurirana kwevanhu uye kuita sarudzo mukati mevashandi vekubhururuka. Zvisinei, sezvo pfungwa yakashanduka, yakatanga kubatanidza mamwe maitiro evanhu, zvakadai sekugadzirisa kushungurudzika uye kuneta. Ikozvino iteration yeCRM inosanganisira huwandu hwakawanda hwezvinhu zvevanhu, kusanganisira kuziva uye zviwanikwa zvemunhu.
Iko kushanduka kweCRM kwakaonawo shanduko kubva kune reactive nzira kuenda kune inosimudzira. Pakutanga, kudzidziswa kweCRM kwainyanya kutarisana nekupindura zvikanganiso mushure mekunge zvaitika. Nekudaro, CRM yemazuva ano inosimbisa kudzivirira kwezvikanganiso nekusimudzira nharaunda inokurudzira kuona kukanganisa uye kugadzirisa.
Nheyo Dzakakosha dzeCrew Resource Management
Crew Resource Management yakadzika midzi mumitemo yakawanda inokosha inotungamira kushandiswa kwayo mukushanda kwendege. Chekutanga pakati peizvi imusimboti wekugovana ruzivo rwemamiriro ezvinhu. Iyi nheyo inosimbisa kukosha kwenhengo yega yega yevashandi vendege kunzwisisa mamiriro azvino ekubhururuka, kusanganisira chero njodzi dzinogona kuitika kana nyaya dzingamuka.
Imwe nheyo yakakosha yeCRM kukosha kwekutaurirana kwakajeka uye kunoshanda. Izvi zvinosanganisira kwete chete kutaurirana nemuromo asiwo zvisiri zvekutaura uye kunyorwa kwekutaura. Kudzidziswa kweCRM kunosimbisa kukosha kwekuti kutaurirana kwese kuve kwakajeka, kupfupika, uye kusanzwisisika.
Nheyo yechitatu yeCRM ipfungwa yehutungamiriri nehuteveri. Muchikwata chevatyairi vendege, mutyairi wendege anowanzova mutungamiriri, nevamwe vese vevashandi sevateveri. Nekudaro, CRM inoziva kuti hutungamiriri hunogona uye hunofanira kushanduka zvichienderana nemamiriro ezvinhu. Mune zvimwe zviitiko, imwe nhengo yevashandi inogona kunge iine ruzivo rwakanyanya kana ruzivo uye inofanira kutora basa reutungamiri.
Kuita Crew Resource Management muFlight Operations
Kuita CRM mumabasa ekubhururuka kunoda nzira yakarongeka. Danho rekutanga nderekuita ongororo yezvido kuti uone nzvimbo chaidzo dzinogona kubatsira CRM kudzidziswa. Izvi zvinogona kusanganisira nzvimbo dzakadai sekukurukurirana, kuita sarudzo, kana kushanda pamwe chete.
Kana nzvimbo idzi dzaonekwa, chirongwa cheCRM chekudzidzisa chinogona kugadzirwa. Ichi chirongwa chinofanirwa kugadzirwa kuti chigadzirise zvidikanwi zvakaonekwa muongororo. Inofanirwawo kugadzirwa kune chaiyo mamiriro ekushanda kwendege, kusanganisira mabasa uye mabasa enhengo dzevashandi.
Nhanho inotevera ndeyekushandisa chirongwa cheCRM chekudzidzisa. Izvi zvinofanirwa kuitwa nenzira yakarongeka uye yakarongeka, nekuongorora nguva dzose kuongorora kufambira mberi. Izvo zvakakosha kuyeuka kuti CRM haisi yenguva-yekudzidzira asi inoenderera maitiro. Naizvozvo, chirongwa chekudzidzisa chinofanirwa kusanganisira kuenderera mberi kosi yekuvandudza uye ongororo yekuona kuti misimboti yeCRM iri kushandiswa nemazvo mukuita kwendege.
Matambudziko muCrew Resource Management
Nepo CRM chiri chinhu chakakosha chekushanda kwendege, kuishandisa hakuna matambudziko. Rimwe rematambudziko makuru ndiko kuramba kuchinja. CRM inowanzoda shanduko mutsika yesangano, uye izvi zvinogona kusangana nekupokana kubva kune vese maneja uye nhengo dzevashandi.
Rimwe dambudziko kudiwa kwekuramba uchidzidziswa uye kuongororwa. CRM haisi yenguva imwe chete yekudzidziswa asi muitiro unoenderera unoda kuzvipira kunoenderera kubva kune vese manejimendi uye vashandi vendege. Izvi zvinogona kuva mari inokosha maererano nenguva uye zviwanikwa.
Chekupedzisira, pane dambudziko rekuyera kushanda kweCRM. Kusiyana nehunyanzvi hwehunyanzvi, hunyanzvi hwakadzidzwa muCRM kudzidziswa kazhinji hwakaoma kuyera. Naizvozvo, zvinogona kuve zvakaoma kuyera kukanganisa kweCRM pakuchengetedza ndege uye kushanda zvakanaka.
Zvirongwa zvekudzidzisa zveCrew Resource Management
Zvirongwa zvekudzidzisa zveCrew Resource Management zvinotora basa rakakosha mukuitwa kunoshanda kweCRM misimboti mumashandiro endege. Zvirongwa izvi zvinowanzo sanganisira mamodule ekutaurirana, kushanda pamwe chete, kuita sarudzo, uye kuziva mamiriro, pakati pevamwe.
Pamusoro pekudzidziswa-kwakavakirwa mukirasi, akawanda CRM ekudzidzisa zvirongwa anosanganisirawo simulator kudzidziswa. Izvi zvinobvumira vashandi vendege kushandisa pfungwa dzakadzidzwa mukirasi munzvimbo inodzorwa. Inopawo mukana kune nhengo dzevashandi kuti vagamuchire mhinduro pamusoro pekuita kwavo uye kugadzirisa.
Zvakare, akawanda CRM ekudzidzisa zvirongwa zvinosanganisirawo chikamu chekuongorora. Izvi zvinobvumira kuongororwa kwekushandiswa kwevashandi veCRM misimboti mukuita kwepasirese kubhururuka. Mhedzisiro yeongororo idzi inogona kushandiswa kuona nzvimbo dzekuvandudza uye kutungamira kuedza kwekudzidzisa mune ramangwana.
Ramangwana reCrew Resource Management
Tichitarisa kumberi, ramangwana reCrew Resource Management riri kuvimbisa. Sezvo indasitiri yendege ichiramba ichishanduka, ndizvo zvichaitawo pfungwa yeCRM. Pane kuwedzera kucherechedzwa kwekukosha kwezvinhu zvevanhu mukuchengetedzwa kwendege nekubudirira, uye izvi zvingangoramba zvichifambisa kusimudzira kweCRM.
Imwe nzvimbo iyo CRM inotarisirwa kuita basa rinowedzera kukosha iri mukubatanidzwa kwehunyanzvi hutsva mukuita kwendege. Sezvo ndege dzichiwedzera tekinoroji, kudiwa kweCRM inoshanda kunongowedzera. Nhengo dzevashandi dzinozoda kukwanisa kubata zvakanaka matekinoroji matsva aya, uye CRM ichaita basa rakakosha mune izvi.
Uyezve, panogonawo kuve nekuwedzera kwekutarisa pane basa reCRM mukugadzirisa kushushikana uye kuneta mukuita kwendege. Sezvo zvinodikanwa zvevashandi vendege zvichiramba zvichiwedzera, kukosha kwekugadzirisa kushushikana uye kuneta kuchawedzera kukosha.
mhedziso
Crew Resource Management chinhu chakakosha pamashandiro endege. Kubva pakusimudzira kutaurirana nekushandira pamwe kusvika pakusimudzira kuita sarudzo kunoshanda, CRM inoita basa rakakosha mukuona kuchengetedzwa kwendege uye kushanda zvakanaka. Nepo kuitwa kweCRM kusiri pasina matambudziko, mabhenefiti aanopa anoita kuti ive chishandiso chakakosha muindasitiri yekubhururuka. Sezvo indasitiri iri kuramba ichishanduka, ndizvo zvichaitawo pfungwa yeCRM, kuve nechokwadi chekuti inoramba iine basa uye ichishanda mukutarisana nekuchinja kwezvinodiwa uye matekinoroji.
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